📦 ORDER & PRODUCTION

Q: How long does it take to receive my order?

A: Each item is made to order. We allow a 24-hour processing window (for file prep and possible cancellation), then production takes 7–10 business days. Shipping time depends on the method you select at checkout. See Shipping Policy.

A: Yes — you can cancel within 24 hours for a full refund.

After 24 hours (but before shipping), cancellation is still possible with a 30% fee.

Orders that have shipped cannot be canceled. See our Cancellation Policy.

A: We can accommodate changes within the first 24 hours only. After that, production begins and changes are no longer possible.

🚚 SHIPPING

Q: What shipping options do you offer?

A: We offer four tiers:

  • 20–25 business days
  • 15–18 business days
  • 12–14 business days via DHL Express
  • 8–10 business days via DHL Express + production priority

    Full breakdown: Shipping Policy

A: Yes, we ship worldwide. Customs fees (if applicable) are the customer's responsibility.

🎨 CUSTOMIZATION

Q: Can I personalize my item?

A: Yes! We offer embroidery, all-over prints, and custom info like names, crossing years, chapters, etc. Some items may have specific fields for customization.

A: Contact us within 24 hours at support@blkwearmatter.com to fix it. After production starts, we cannot change your order.

💸 PAYMENT

Q: What payment methods do you accept?

A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. See Payment Policy.

A: Not at this time — full payment is required at checkout.

🔁 RETURNS & REFUNDS

Q: What if my item is damaged or incorrect?

A: Contact us within 10 days of receiving your order, with photos. If the issue qualifies (e.g. damage, print error, wrong item), we will offer a replacement or refund. See Refund Policy.

A: No. We do not accept returns for personal preference or sizing errors. All items are made to order. See Return Policy.

📧 SUPPORT

Q: How do I contact you?

A: Email us at support@blkwearmatter.com. We aim to respond within 1–2 business days.