Refund & Replacement Policy

At BLK Wear Matter, every item is made to order — printed, embroidered, and created specifically for you. Because of the personalized nature of our products, we do not accept returns, refunds, or exchanges unless your order meets the criteria listed below.

✅ Eligible Reasons for Refund or Replacement

You may request a refund or replacement within 10 days of receiving your order, if one or more of the following issues apply:

  • The product was damaged upon delivery

  • The print quality is blurry, faded, or clearly defective

  • The material is significantly different from what is described on our website

  • The item has the wrong design or size compared to what you ordered

Note: We do not accept refund/replacement requests for sizing issues caused by incorrect measurements provided by the customer.

📬 How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Email us at support@blkwearmatter.com with the subject line:
    Refund/Replacement Request – Order #[Your Order Number]

  2. In your email, include:

    • Your full name and order number

    • A brief description of the issue

    • Clear photos of the product showing the defect or damage

    • If applicable, a photo of the outer packaging (especially if it arrived damaged)

  3. Submit your request within 10 days of receiving your order.

  4. Our customer support team will review your case and respond within 2 business days.

🔁 What Happens Next

  • If your request is approved, we will issue a replacement at no extra cost, or a full or partial refund, depending on the issue.

  • In some cases, we may request a return of the item. If so, we will cover return shipping costs.

  • Requests submitted after the 10-day window or without proper documentation may be declined.

We appreciate your understanding and support of our custom-made, culture-driven brand. Every piece we create is made with care, and we’re committed to making things right when something goes wrong.